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10% OffVeterans & Senior Citizens Discount Heating & Cooling FAQs
Why don't you charge by the hour?
Charging a flat rate for the repairs provides more value for our customers because the pricing is up-front and does not adjust. Regardless of the cost of parts or amount of time it takes to make the repair, the flat rate price will not change.
Why should I have a regular maintenance plan for my air conditioning and heating system?
- Increased dependability
- Find potential problems and fix them quickly
- Provide maximum efficiency which lowers energy costs
- Prolongs the life-span of the equipment
- Maintains safe and healthy operation
- Can help to protect the environment
- Drastically reduces the chance of a break-down
- Discounts on repairs
- Priority Status for Scheduling
Why is my HVAC System freezing up?
There are several things that can cause your HVAC system to freeze up. Most need to be corrected by a trained service technician. Making sure the filter is clean or replaced and making sure the airflow is not restricted are about the only things you can check or handle yourself.
Low refrigerant: In some cases, freezing up is caused by a leak in the refrigerant lines. Weak solder joints, friction from piping rubbing or vibrating against an object, leaking valves or loose fittings can cause leaks. The age of the system and the nature and location of the leak are the determining factors on whether to have the system repaired or replaced.
Dirty evaporator coil: Over time, the evaporator coil will become dirty. When this happens, the results are similar to those of having a dirty filter. Gradually you will lose airflow, slowly enough that you probably would not realize it until it freezes up or is not cooling adequately. You will need to contact our service department for assistance.
Defective blower motor or relay: A blower motor not running at the proper speed or not running at all can cause freezing. It can also be intermittent, starting at full speed and slowing down after it heats up. Or a relay could cause it to start one time and not the next. In either case, you will need to contact our service department for assistance.
Should you find that your system was freezing due to a dirty filter, after replacing or cleaning the filter, you can speed up the thawing process by turning the system off and turning on the fan. If you have a heat pump system, you can try turning the system to heating mode until the ice has melted. After the ice has melted, switch the system settings back to normal. If the system refreezes, contact our service department for assistance.
When replacing the outdoor unit, should the indoor unit also be replaced?
The answer is most likely yes, that the outdoor unit and the indoor units should be replaced at the same time, and here are the reasons why:
Matched System Design: Air conditioner and heat pump outdoor units are specifically designed to work with a matched indoor units for optimum efficiency and performance. The result of this matched system is a coordinated, top-performing system that ensures dependability and efficiency. Air conditioner and heat pump outdoor units may “work” with indoor units other than those for which they have been specifically designed; however, the result is a definite compromise in system performance.
Design Advances: Through the years, indoor blower coil units have undergone numerous design advances — especially in the areas of air handling performance, filtering efficiency and operating sound levels. A new outdoor unit will also include the latest design advances.
Higher Cooling and Heating Efficiency: The cooling and/or heating efficiency ratings that are advertised for an air conditioner or heat pump are based on their performance as matched systems. While changing only the outdoor unit may result in improved efficiency compared to the old system, it will not be as efficient as it was designed to be and your savings will be lower than with a matched system.
Equipment Age: If an air conditioner or heat pump outdoor unit is 10 years old and needs to be replaced, the indoor unit is just as old and has been subjected to the same amount of wear and tear. Replacing both units means you won’t have to replace the indoor unit in a short time…you’ll have years of service from both units.
New Warranty: A new unit also gives you a new product warranty. Replacing the indoor unit at the same time as the outdoor unit results in peace of mind, knowing the new warranty covers the entire system.
When should I use my Emergency Heat?
As the name implies, it is only used in emergency situations. It is used when there is something wrong with first-stage heating [the Heat Pump itself]. In other words, if you notice your house is cold and it isn’t heating properly and you went outside to find your outside unit not running or damaged then this would be a time to switch to Emergency Heat.
